Terms of service

TERMS OF SERVICE

Operating Company: Member Marketplace Group ("MMG")

Registration Number: 2026/677651/07

Trading As / E-Commerce Platform: @Forever Home and Living

Effective Date: Effective immediately upon launch

Last Updated: 12/08/2026

1. ACCEPTANCE OF THESE TERMS

1.1 By accessing, browsing, registering an account on, or purchasing products from @Forever Home and Living (the "Platform"), you agree to be bound by these Terms of Service ("Terms").

1.2 If you do not agree with these Terms, you must immediately cease accessing or purchasing through the Platform.

1.3 These Terms constitute a legally binding electronic agreement between Member Marketplace Group ("MMG"), trading as @Forever Home and Living, and the Customer. They are accepted electronically during account registration, order checkout, or transaction processing.

1.4 These Terms must be read together with @Forever Home and Living's:

  • Privacy Policy;

  • Return, Exchange & Refund Policy;

  • Delivery & Shipping Policy;

  • Website Cookie Policy;

  • Promotional Terms and Conditions; and

  • Any specific terms applicable to particular products or services.

1.5 Where there is a conflict between these Terms and a mandatory provision of South African law, the mandatory legal provision will prevail.

2. ABOUT MMG & @FOREVER HOME AND LIVING

2.1 Member Marketplace Group ("MMG") (Registration Number: 2026/677651/07) owns and operates @Forever Home and Living, an e-commerce marketplace platform designed to provide members and retail customers with convenient access to a broad selection of quality home, lifestyle, and consumer products.

2.2 The Platform offers products including, but not limited to:

  • Household products, home decor, interior furnishings, and appliances;

  • Kitchenware, dining products, and cookery items;

  • Cleaning supplies and household care products;

  • Clothing, apparel, and wearables;

  • Union-branded merchandise and corporate wear;

  • Corporate gifts, leather goods, and accessories;

  • Stationery and back-to-school products;

  • Technology products, gadgets, and electrical appliances;

  • Personal care, wellness, and lifestyle products;

  • PPE and safety wear;

  • Non-perishable food products; and

  • Other consumer goods introduced from time to time.

2.3 MMG, operating as @Forever Home and Living, may sell products directly or facilitate the sale of products supplied by approved third-party suppliers, manufacturers, brands, distributors, or commercial partners.

2.4 @Forever Home and Living reserves the right to add, modify, or discontinue product categories at any time.

3. UNION AND PARTNER PROGRAMMES

3.1 MMG and @Forever Home and Living may enter into commercial arrangements with trade unions, employee organisations, corporate entities, associations, and other partner organisations.

3.2 Participating partner organisations may include, without limitation:

  • Public Servants Association ("PSA");

  • Public Service Commercial Union ("PSCU");

  • National Education, Health and Allied Workers' Union ("NEHAWU"); and

  • Other participating organisations joining the MMG network in future.

3.3 Participation in a partner programme does not mean that the relevant partner organisation is the seller, manufacturer, distributor, or fulfiller of a product.

3.4 Seller and Contracting Party: All products and services purchased through @Forever Home and Living are sold by Member Marketplace Group (MMG), which is the sole contracting seller and merchant of record for all transactions conducted through the Platform. The contract of sale for any purchase made through @Forever Home and Living is concluded directly between the Customer and MMG. MMG may source, store, process, or fulfill products through third-party partners, but such third parties do not alter MMG's status as the sole contracting seller.

3.5 Any commission, administrative fee, marketing fee, or commercial arrangement between MMG and a partner organisation does not alter, restrict, or diminish the Customer's statutory consumer rights.

4. MEMBERSHIP AND MEMBER BENEFITS

4.1 @Forever Home and Living may offer special pricing, promotional vouchers, exclusive discounts, or specific benefits to verified members of participating partner organisations.

4.2 Access to member-exclusive benefits may require verification of active membership status.

4.3 @Forever Home and Living reserves the right to verify membership information prior to applying member pricing or processing orders.

4.4 Member discounts and benefits may:

  • Apply only to selected product lines or categories;

  • Be subject to minimum spending thresholds or maximum discount caps;

  • Be excluded from combining with other promotional vouchers or clearance sales; and

  • Expire on a specified date.

4.5 Membership in a partner organisation does not automatically guarantee discounts across all products available on @Forever Home and Living.

5. USER ACCOUNTS

5.1 Customers may be required to register a user account to access certain features or complete purchases on @Forever Home and Living.

5.2 You must provide accurate, current, and complete personal details during account registration.

5.3 You are responsible for maintaining the strict confidentiality of your account credentials (username and password).

5.4 You must immediately notify @Forever Home and Living if you suspect unauthorized access or compromise of your account.

5.5 Users may not:

  • Impersonate any other person or entity;

  • Register an account using false or stolen information;

  • Create accounts for fraudulent or deceptive purposes;

  • Use another individual's account without express authorization; or

  • Conduct illegal activities on or through the Platform.

5.6 MMG and @Forever Home and Living reserve the right to suspend or terminate accounts where there is reasonable evidence of fraud, abuse, breach of these Terms, or unlawful conduct.

6. PRODUCT INFORMATION & DISPLAY

6.1 Reasonable efforts are made to ensure product descriptions, dimensions, specifications, pricing, and photographs displayed on @Forever Home and Living are accurate.

6.2 However, product images are provided for illustrative purposes. Actual products delivered may vary slightly in:

  • Colour tone or shade (due to lighting or monitor settings);

  • Packaging design;

  • Natural material grain (e.g., leather, wood, or textiles);

  • Dimensions within reasonable manufacturing tolerances; or

  • Branding positioning.

6.3 Where a supplier or manufacturer updates packaging or specifications without prior notice, @Forever Home and Living may supply the updated product provided it is materially equivalent or superior to the ordered item.

6.4 Certain products may carry specific manufacturer or brand warranties beyond standard statutory terms.

7. PRODUCT AVAILABILITY

7.1 All orders placed on @Forever Home and Living are subject to stock availability.

7.2 Displaying a product listing on the Platform does not guarantee active stock availability.

7.3 If an order cannot be fulfilled due to stock exhaustion or supplier unavailability, @Forever Home and Living will notify the Customer promptly and provide a full refund or suitable replacement options in accordance with South African law.

7.4 @Forever Home and Living reserves the right to limit order quantities per customer where necessary to prevent unauthorized bulk reselling, abuse, or commercial exploitation.

8. PRICING

8.1 Prices displayed on @Forever Home and Living are quoted in South African Rand (ZAR).

8.2 Applicable Value-Added Tax (VAT) will be handled in accordance with the legal tax status of the seller and transaction requirements.

8.3 Prices are subject to change without prior notice prior to order placement and checkout confirmation.

8.4 The price applicable to your order is the price displayed at checkout at the time of order submission, subject to correction of manifest errors.

8.5 MMG and @Forever Home and Living reserve the right to correct obvious, manifest errors in pricing or product information.

8.6 In the event of a manifest pricing error on an unfulfilled order, @Forever Home and Living will contact you to confirm whether you wish to proceed at the correct price or cancel the order for a full refund.

9. ORDERS & CONTRACT FORMATION

9.1 Adding items to your shopping cart does not reserve the items or constitute a binding contract.

9.2 An order is formally submitted when the Customer completes the checkout workflow and submits payment authorization.

9.3 MMG and @Forever Home and Living reserve the right to accept or decline any order.

9.4 Automated order confirmation emails confirm receipt of your order request but do not constitute final acceptance where additional anti-fraud or stock checks remain pending.

9.5 @Forever Home and Living may cancel or decline an order if:

  • Payment cannot be verified or authorized;

  • Stock is unavailable;

  • An obvious pricing or listing error occurred;

  • Fraudulent or suspicious activity is flagged;

  • The delivery address is invalid or inaccessible; or

  • Force majeure events prevent fulfillment.

9.6 If @Forever Home and Living cancels an order post-payment, the full amount will be refunded in accordance with our Return, Exchange & Refund Policy.

10. PAYMENT

10.1 @Forever Home and Living provides secure payment methods, including credit/debit cards, instant EFT, digital wallets, and approved payment gateways.

10.2 Online payment transactions are processed through licensed, independent PCI-DSS compliant third-party payment gateways.

10.3 MMG and @Forever Home and Living do not store complete debit or credit card credentials on their servers.

10.4 You warrant that you are fully authorized to utilize the payment method provided for your purchase.

10.5 @Forever Home and Living reserves the right to request identity or cardholder verification on high-value or flag-marked transactions to prevent cyber-fraud.

11. DELIVERY & SHIPPING

11.1 @Forever Home and Living offers courier delivery throughout the Republic of South Africa, subject to courier network accessibility.

11.2 Delivery operations are fulfilled by professional third-party courier and logistics partners.

11.3 Delivery charges are calculated and displayed at checkout prior to payment.

11.4 Delivery timeframes provided are estimates only and may be affected by factors outside reasonable control, such as:

  • Courier delays or logistical disruptions;

  • Extreme weather conditions;

  • Public holidays and peak trading seasons;

  • Inaccurate or incomplete address entries;

  • Civil strikes or road closures; and

  • Power outages or regional disruptions.

11.5 Customers must supply accurate physical delivery addresses and contact details. Re-consignment fees resulting from incorrect addresses provided by the customer may be charged to the customer where legally permissible.

11.6 Risk in the goods passes to the customer upon delivery in accordance with South African consumer legislation.

12. INSPECTION UPON DELIVERY

12.1 You should inspect all delivered goods as soon as reasonably possible following delivery.

12.2 Please notify @Forever Home and Living support immediately if:

  • An item is missing from your package;

  • An incorrect product was delivered;

  • Outer packaging or items are visibly damaged; or

  • There is a clear defect.

12.3 Retain all original packaging, shipping labels, and photography of damage to expedite claims.

12.4 Nothing in this clause limits your statutory rights under South African law.

13. RETURNS, REFUNDS & DEFECTIVE PRODUCTS

13.1 @Forever Home and Living strictly complies with applicable South African consumer legislation, including the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

13.2 Nothing in these Terms seeks to exclude, contract out of, or restrict statutory consumer rights that cannot legally be waived.

13.3 Under Section 56 of the CPA, goods delivered carry an implied statutory warranty of quality for six (6) months. If goods fail to satisfy statutory quality standards (defective, unsafe, or unfit for purpose), the customer may return them without penalty at the supplier's risk and expense for a repair, replacement, or full refund.

13.4 In terms of Section 44 of ECTA, customers purchasing via electronic transactions may exercise a 7-day cooling-off period following receipt of goods to cancel without reason, bearing only the direct cost of return shipping.

13.5 Detailed procedures regarding claims, returns, and refunds are set out in our Return, Exchange & Refund Policy.

13.6 @Forever Home and Living will not deny valid statutory claims simply because an item was bought on sale or at a member-discounted price.

14. VOLUNTARY CHANGE-OF-MIND RETURNS

14.1 In addition to statutory rights, @Forever Home and Living may offer a voluntary change-of-mind return policy subject to conditions outlined in our Return, Exchange & Refund Policy.

14.2 Voluntary change-of-mind returns require that the product is:

  • Unused, unwashed, and undamaged;

  • In its original, unopened packaging with tags intact; and

  • Returned within the specified timeframe.

14.3 Personalised, custom-made, hygienic, or perishable goods are excluded from voluntary change-of-mind returns.

15. THIRD-PARTY SUPPLIERS & BRANDS

15.1 Products listed on @Forever Home and Living may be sourced from third-party manufacturers, distributors, or brand owners.

15.2 Extended warranties provided directly by manufacturers beyond the statutory 6-month CPA window must be registered and claimed directly with the respective manufacturer, where applicable.

15.3 Nothing in this clause diminishes MMG's statutory obligations as retailer and merchant of record.

16. TECHNOLOGY AND ELECTRICAL PRODUCTS

16.1 Technology, electronic, and electrical products must be used strictly according to manufacturer operating manuals.

16.2 Customers are responsible for verifying compatibility before purchasing.

16.3 Unless specified, professional installation is not included, and customers are responsible for hiring qualified technicians (e.g., licensed electricians) where necessary.

16.4 To the extent permitted by law, @Forever Home and Living is not liable for damage resulting from:

  • Incorrect installation or wiring;

  • Misuse, abuse, or neglect;

  • Unauthorised modifications or repairs;

  • Electrical power surges, lightning strikes, or load-shedding damage; or

  • Operating products outside manufacturer guidelines.

17. PROMOTIONS & DISCOUNT VOUCHERS

17.1 Promotional codes, vouchers, and discounts are subject to specific rules published alongside the promotion.

17.2 Unless stated otherwise, promotions:

  • Are subject to stock availability;

  • Cannot be exchanged for cash;

  • Cannot be combined with other promotional offers; and

  • Expire on the specified closing date.

17.3 @Forever Home and Living reserves the right to correct technical or administrative errors affecting promotional codes.

18. INTELLECTUAL PROPERTY & BRANDING

18.1 Logos, trademarks, images, and intellectual property of MMG, @Forever Home and Living, or participating partner organisations displayed on the Platform remain the property of their respective owners.

18.2 Purchasing branded merchandise does not grant the Customer any ownership rights or license to reproduce, copy, or commercially exploit such trademarks or logos.

18.3 No person may reproduce, distribute, modify, scrape, or commercially exploit platform content without prior written permission from MMG.

19. USER-SUBMITTED CONTENT & REVIEWS

19.1 Users may submit product reviews, ratings, photos, or comments on @Forever Home and Living.

19.2 Submitted content must be truthful, non-defamatory, respectful, free of malicious code, and non-infringing on legal rights.

19.3 By submitting content, you grant MMG and @Forever Home and Living a royalty-free, perpetual license to display, adapt, and publish your review for legitimate business and marketing purposes.

19.4 @Forever Home and Living reserves the right to remove inappropriate, offensive, or fraudulent reviews.

20. PRIVACY & PROTECTION OF PERSONAL INFORMATION (POPIA)

20.1 MMG and @Forever Home and Living process customer personal information in strict compliance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

20.2 Personal information collected (including name, contact numbers, address, ID/membership info, and payment records) is processed lawfully for:

  • Processing orders, payments, and shipping;

  • Verifying partner membership eligibility;

  • Providing customer support and managing user accounts;

  • Fraud prevention and platform security; and

  • Regulatory compliance.

20.3 Personal details may be shared with essential service providers (such as courier companies, payment gateways, and IT hosts) solely to execute service delivery.

20.4 Comprehensive details are set out in @Forever Home and Living's Privacy Policy.

21. MARKETING COMMUNICATIONS

21.1 Customers will receive transactional notifications (order confirmations, dispatch updates) essential to purchases.

21.2 Where permitted under POPIA, or where you have opted in, @Forever Home and Living may send promotional updates via Email, SMS, WhatsApp, or push notifications.

21.3 You can opt out of direct promotional marketing at any time using the unsubscribe link or contact channels provided.

22. PROHIBITED USES

You may not use the @Forever Home and Living Platform to:

  • Engage in fraudulent, illegal, or deceptive activities;

  • Compromise or attempt to bypass platform security systems;

  • Introduce viruses, malware, or harmful code;

  • Scrape, crawl, or harvest data without authorization;

  • Misrepresent your identity or membership status;

  • Manipulate platform pricing or review systems;

  • Infringe third-party intellectual property or privacy rights; or

  • Abuse, harass, or threaten @Forever Home and Living staff, couriers, or partners.

23. FRAUD PREVENTION & SECURITY

23.1 MMG actively monitors transactions for security and fraud prevention.

23.2 We reserve the right to suspend or cancel suspicious transactions and request verification documents where required.

23.3 MMG collaborates with financial institutions, courier services, and law enforcement agencies to investigate cyber-fraud or illegal transactions.

24. THIRD-PARTY LINKS

24.1 The Platform may contain links to external third-party websites or services.

24.2 @Forever Home and Living does not control or endorse external sites and is not responsible for their content, security, or privacy practices.

25. PLATFORM AVAILABILITY

25.1 @Forever Home and Living makes reasonable efforts to maintain platform uptime and performance.

25.2 Continuous or uninterrupted access cannot be guaranteed. The Platform may experience temporary downtime due to scheduled maintenance, server upgrades, technical glitches, internet service provider outages, power cuts, or security incidents.

26. LIMITATION OF LIABILITY

26.1 Nothing in these Terms limits or excludes liability that cannot be excluded under South African law (including gross negligence or statutory consumer guarantees).

26.2 Subject to applicable law, MMG and @Forever Home and Living will not be liable for indirect, incidental, or consequential losses arising outside reasonable control.

27. FORCE MAJEURE

Neither MMG nor @Forever Home and Living will be held liable for any failure or delay in fulfilling performance obligations caused by events beyond reasonable control, including natural disasters, fires, floods, pandemics, severe weather, load-shedding, power grid failures, strikes, riots, war, cyber-attacks, or courier network shutdowns.

28. SUSPENSION AND TERMINATION

28.1 @Forever Home and Living reserves the right to suspend or terminate a user's account or platform access immediately if the user breaches these Terms, engages in fraud, or poses an operational or security risk.

28.2 Termination does not affect rights or liabilities accrued prior to the date of termination.

29. AMENDMENTS TO TERMS

29.1 MMG reserves the right to update or revise these Terms from time to time.

29.2 Updated Terms will be published on the Platform with a revised effective date.

29.3 The version of the Terms in effect at the time you place an order will govern that specific purchase.

30. ELECTRONIC COMMUNICATIONS & CONTRACTS

30.1 You consent to receiving electronic communications, notices, and disclosures relating to your transactions.

30.2 In terms of ECTA, electronic agreements, records, and communications are legally recognized and binding in South Africa.

31. NOTICES

Notices to MMG and @Forever Home and Living must be sent to the official contact details listed below. Notices to customers will be delivered electronically via email, SMS, WhatsApp, or platform notifications.

32. DISPUTE RESOLUTION & COMPLAINTS

32.1 If you experience an issue or wish to lodge a complaint, please contact @Forever Home and Living customer service first so we can resolve the matter fairly.

32.2 Complaints should include your Full Name, Order Number, Product details, purchase date, and a clear description of the issue.

32.3 Nothing in these Terms prevents you from exercising statutory rights to lodge a complaint with the National Consumer Commission (NCC), relevant Ombudsman, or applicable regulatory body under the CPA.

33. GOVERNING LAW & JURISDICTION

33.1 These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

33.2 Subject to mandatory statutory dispute resolution provisions, South African courts hold jurisdiction over any dispute arising from these Terms.

34. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

35. NO WAIVER

Failure or delay by MMG or @Forever Home and Living in enforcing strict performance of any provision does not constitute a waiver of our right to enforce that or any other provision in the future.

36. ENTIRE AGREEMENT

These Terms, alongside the Return, Exchange & Refund Policy, Privacy Policy, Delivery Policy, and related platform policies, constitute the complete agreement between Member Marketplace Group ("MMG"), trading as @Forever Home and Living, and the Customer.

37. COMPANY & CONTACT DETAILS

Operating Company: Member Marketplace Group ("MMG")

Trading As / E-Commerce Platform: @Forever Home and Living

Registration Number: 2026/677651/07

Physical Address: 61 Bergriver Drive, Terenure, Kempton Park, 1619, South Africa

Telephone / WhatsApp / Customer Support: 072 120 9623

Email: philani.mmg@gmail.com

Website: [Insert Website URL]