Legal notice

Here is the customized Website Legal Notice for @Forever Home and Living, fully updated using the exact structure, company details, merchant status, and branding from the Terms of Service and Shipping & Delivery Policy.

WEBSITE LEGAL NOTICE

Operating Company: Member Marketplace Group ("MMG")

Registration Number: 2026/677651/07

Trading As / E-Commerce Platform: @Forever Home and Living

Effective Date: Effective immediately upon launch

Last Updated: 12/08/2026

1. ABOUT @FOREVER HOME AND LIVING

1.1 @Forever Home and Living (the "Platform") is an e-commerce marketplace platform established to provide consumers, trade union members, and general retail customers with convenient access to a wide range of quality home, lifestyle, consumer, and corporate products.

1.2 The Platform is owned, operated, and administered directly by Member Marketplace Group ("MMG").

1.3 @Forever Home and Living may offer products sold directly by MMG or supplied through approved third-party suppliers, brands, manufacturers, distributors, and commercial partners.

1.4 The identity of the merchant, seller, or participating third-party supplier may be disclosed on product listings where applicable.

2. ROLE OF MMG

2.1 Member Marketplace Group ("MMG") is the underlying operating company and sole merchant of record for @Forever Home and Living. MMG manages the technology, e-commerce systems, marketplace administration, marketing, fulfillment, payments, and customer care for the Platform.

2.2 Depending on the specific product line and fulfillment arrangement, MMG:

Operates and administers the online platform;
Processes and manages customer orders;
Receives and coordinates payment processing;
Coordinates logistics and delivery fulfillment;
Manages partner and supplier networks;
Handles customer service communications;
Facilitates statutory returns, replacements, and refunds; and
Maintains platform security and regulatory compliance.

2.3 The contract of sale for any purchase made through @Forever Home and Living is concluded directly between the Customer and MMG.

3. PRODUCTS AND THIRD-PARTY SUPPLIERS

3.1 Products displayed on @Forever Home and Living may be sourced from independent suppliers, manufacturers, or brand partners.

3.2 While reasonable efforts are made to verify product specifications and quality, MMG does not personally manufacture every item listed on the Platform.

3.3 Where applicable, participating suppliers and manufacturers remain responsible for:

Product specifications and technical standards;
Manufacturing quality and safety compliance;
Manufacturer warranties extending beyond statutory terms; and
Supply chain inventory and dispatch timelines.

3.4 Nothing in this Legal Notice restricts or limits any statutory rights available to consumers under applicable South African law.

4. PRODUCT INFORMATION

4.1 @Forever Home and Living endeavors to ensure that product descriptions, photographs, dimensions, specifications, prices, and availability details displayed on the Platform are accurate and up to date.

4.2 However, technical errors or slight variances may occasionally occur. Product images are provided for illustrative purposes, and minor variations may exist in:

Colour, shade, or tone (due to lighting and monitor displays);
Packaging design or label artwork;
Exact dimensions within reasonable manufacturing tolerances;
Texture or natural materials (e.g., leather, textiles, or wood grain); or
Branding positioning.

4.3 Where a material or manifest error is identified, @Forever Home and Living reserves the right to correct the information and, where appropriate, contact affected customers prior to fulfillment.

5. PRICES

5.1 All prices displayed on @Forever Home and Living are quoted in South African Rand (ZAR).

5.2 Value-Added Tax (VAT) and applicable taxes will be handled in accordance with South African tax legislation.

5.3 Prices are subject to change from time to time without prior notice prior to order submission.

5.4 The price applicable to an order is the price displayed at checkout at the time the customer completes the transaction, subject to the correction of obvious, manifest pricing errors.

5.5 Delivery charges are calculated and displayed separately at checkout.

6. AVAILABILITY OF PRODUCTS

6.1 All product listings are subject to stock availability.

6.2 Displaying an item on the Platform does not guarantee that the product will remain available until checkout is completed.

6.3 Where a product becomes unavailable after an order has been placed, @Forever Home and Living will contact the customer promptly to offer:

An expected restocking timeline (backorder);
An alternative product of equivalent quality and value; or
A full refund for the unavailable item.

7. INTELLECTUAL PROPERTY

7.1 Unless otherwise stated, all intellectual property appearing on @Forever Home and Living, including without limitation:

Logos, trademarks, and trade names;
Platform design, layout, graphics, and icons;
Product photographs, artwork, and media;
Written text, descriptions, and catalog material; and
Software, databases, and website code,

is owned by or licensed to MMG, @Forever Home and Living, or their respective brand partners and suppliers.

7.2 No person may copy, reproduce, modify, distribute, publish, scrape, license, sell, or commercially exploit any material from the Platform without prior written consent from MMG.

8. @FOREVER HOME AND LIVING BRANDING

8.1 The @Forever Home and Living name, logo, trading marks, and associated branding are protected intellectual property.

8.2 Unauthorised use of the @Forever Home and Living brand, logo, or promotional material on third-party websites, social media channels, or marketing materials without written authorization is strictly prohibited.

9. PARTNER & UNION BRANDING

9.1 Partner marks, trade union logos (including PSA, PSCU, NEHAWU, and other affiliated partner organizations), corporate logos, and brand trademarks displayed on the Platform are the property of their respective owners.

9.2 Displaying partner or trade union logos on @Forever Home and Living or on union-branded merchandise does not grant any user or customer a license to reproduce or commercially exploit such marks.

10. MMG INTELLECTUAL PROPERTY

10.1 The Member Marketplace Group (MMG) name, company details, proprietary e-commerce systems, software algorithms, marketplace processes, and operational templates remain the exclusive property of MMG.

10.2 Reverse engineering, system copying, or unauthorised commercial exploitation of MMG's platform infrastructure is strictly prohibited.

11. WEBSITE USE

11.1 Customers agree to use @Forever Home and Living strictly for lawful, personal, or authorised purchasing purposes.

11.2 Users may not:

Interfere with or disrupt platform security or functionality;
Gain unauthorised access to accounts, servers, or networks;
Introduce malicious code, trojans, or software viruses;
Use automated scrapers, bots, or crawlers without permission;
Place fraudulent, deceptive, or speculative orders;
Impersonate any person, business, or union member;
Provide false contact, delivery, or payment details; or
Misuse customer accounts or engage in activities that cause harm to @Forever Home and Living, MMG, partners, or other users.

12. WEBSITE AVAILABILITY

12.1 @Forever Home and Living strives to maintain continuous platform availability and performance.

12.2 However, continuous or error-free operation cannot be guaranteed. The Platform may experience temporary downtime or performance delays due to:

Scheduled maintenance and system upgrades;
Technical bugs or hosting disruptions;
Telecommunications, ISP, or power grid failures (e.g., load-shedding);
Cyber-security events or DDoS mitigation; or
Operational circumstances outside reasonable control.

13. EXTERNAL LINKS AND THIRD-PARTY SERVICES

13.1 The Platform may contain links to external third-party websites, social media pages, or services.

13.2 Such links are provided for convenience only. Neither MMG nor @Forever Home and Living controls or endorses external sites, and we accept no responsibility for their content, privacy policies, safety, or practices.

13.3 Users should review external terms and privacy policies before engaging with third-party sites.

14. PAYMENT SERVICES

14.1 Payments made through @Forever Home and Living are processed securely via independent, PCI-DSS compliant third-party payment gateways.

14.2 Neither MMG nor @Forever Home and Living directly stores full debit or credit card details on their servers.

14.3 Payment processing is subject to the security protocols, operational terms, and verification procedures of the respective payment gateway providers.

15. SHIPPING AND DELIVERY

15.1 Shipping and delivery operations are fulfilled in partnership with professional courier providers, including The Courier Guy and Fastway Couriers.

15.2 Full terms governing delivery destinations, shipping fees, lead times, tracking, and courier procedures are detailed in the @Forever Home and Living Shipping & Delivery Policy.

16. RETURNS, EXCHANGES & REFUNDS

16.1 Statutory returns, defect claims, change-of-mind exchanges, and refunds are governed by the @Forever Home and Living Return, Exchange & Refund Policy.

16.2 Nothing in this Legal Notice or any platform policy seeks to waive or restrict consumer rights provided under South African law.

17. CONSUMER PROTECTION LEGISLATION

17.1 @Forever Home and Living strictly complies with applicable South African consumer legislation, including:

Consumer Protection Act 68 of 2008 ("CPA");
Electronic Communications and Transactions Act 25 of 2002 ("ECTA");
Protection of Personal Information Act 4 of 2013 ("POPIA"); and
Other mandatory statutory laws.

17.2 Where a provision of this Legal Notice conflicts with a non-waivable statutory legal right under South African law, the statutory provision will apply.

18. PERSONAL INFORMATION & PRIVACY

18.1 MMG and @Forever Home and Living process customer personal information strictly in accordance with POPIA.

18.2 Personal data collected during registration, checkout, or support interactions is used lawfully for processing orders, verifying membership status, executing delivery, managing accounts, and preventing fraud.

18.3 Comprehensive details regarding data collection and processing rights are available in the @Forever Home and Living Privacy Policy.

19. SECURITY

19.1 MMG employs technical and organizational security measures to protect the Platform and user data.

19.2 However, complete security for electronic data transmissions over the internet cannot be guaranteed.

19.3 Users are responsible for maintaining the confidentiality of their login credentials and must immediately report any suspected unauthorized access to @Forever Home and Living Customer Support.

20. LIMITATION OF LIABILITY

20.1 To the maximum extent permitted by South African law, MMG and @Forever Home and Living will not be liable for indirect, incidental, or consequential losses arising from events beyond reasonable control.

20.2 This includes interruptions caused by internet outages, courier disruptions, power grid failures, supplier delays, or force majeure events.

20.3 Nothing in this clause excludes liability arising from gross negligence, intentional misconduct, or statutory guarantees under the Consumer Protection Act.

21. INDEMNITY

21.1 To the extent permitted by law, users agree to indemnify MMG, @Forever Home and Living, and their officers, directors, employees, and logistics partners against reasonable claims, damages, or costs arising from the user's:

Unlawful or fraudulent use of the Platform;
Breach of these terms or platform policies; or
Infringement of third-party legal rights.

21.2 This indemnity does not apply to the extent that the loss arose from the unlawful conduct or negligence of MMG or @Forever Home and Living.

22. FRAUD PREVENTION & INTERVENTION

22.1 @Forever Home and Living actively monitors platform activity to prevent cyber-fraud and unauthorized transactions.

22.2 We reserve the right to:

Flag and investigate suspicious transactions;
Request identity or cardholder verification prior to fulfillment;
Cancel fraudulent or unauthorized orders; and
Report illegal activity to financial institutions and legal authorities.

23. CHANGES TO THIS LEGAL NOTICE

23.1 MMG reserves the right to update or amend this Legal Notice from time to time.

23.2 Updated versions will be published on the Platform with a revised effective date. Continued use of the Platform following an update indicates acceptance of the revised notice.

24. GOVERNING LAW & JURISDICTION

24.1 This Legal Notice is governed by and construed in accordance with the laws of the Republic of South Africa.

24.2 Any dispute arising in connection with this Legal Notice or the Platform will be subject to the jurisdiction of South African courts, subject to mandatory statutory dispute resolution provisions.